Post by sarabrook11 on Feb 19, 2012 23:55:08 GMT -5
Basically companies do not know is how to handle customers. Some companies do not know the art of customer relations. A happy customer is more than a customer. A happy customer is your best sales force, as opposed to an unsatisfied customer which is the worst business enemy you can find. Sometimes it's better not to get in an argument with your customers and even to lose some money, just to keep them as happy as possible. You never know what will be in next day. He might need your help with more jobs or might even recommend your services to his colleagues.