Post by smoothcat14 on Feb 17, 2012 6:38:38 GMT -5
Enabling this trend is the wide acceptance of process standards such as ITIL/ ITSM, security standards such asBS7799. Combining "independent audit-ability" and global best practice, these standards provide both service delivery and consumers with a robust platform for transacting their business. Service providers are increasingly adopting these frameworks both from efficiency benefits as well as superior market positioning.